FAQ

Aurekto makes leather photocard cases — designed to look like a refined leather charm on your bag when closed, and to frame the card that matters when opened. One card. Your choice of when to show it.

Dollaro-grain Italian cowhide. The pebble-embossed surface gives a quiet, uniform texture and resists everyday scratches better than smooth leather. Learn more on our Materials page.

The leather is tanned and finished in Italy. Every case is designed and made in Seoul, Korea, with Korean-sourced hardware and components.

Yes — and that's intentional. Natural leather softens and develops a patina with use. Minor variations in grain and tone between products are characteristics of real leather, not defects.

Standard K-pop photocards (55 × 85 mm).

The case fully encloses the card when closed, protecting it from light, bending, and surface scratches. It is not waterproof — see Leather Care for details.

Pre-order items are paid now and ship from August 10, 2026. You'll receive a shipping confirmation with tracking as soon as your order is dispatched. Aurekto is made in small batches — when a batch sells out, the next batch opens for pre-order.

In-stock and pre-order items: free cancellation any time before dispatch. Custom photocard orders: cancellation is possible only before production begins — we'll email you when production starts. Full details in our Cancellation Policy.

Pricing is fixed per market, with no discounts or promotions. Payment is processed in KRW; your card issuer converts the amount at its current rate.

• Korea — ₩79,000, VAT and shipping included.
• Japan — ¥9,800 with shipping included (charged as ₩89,000). All import consumption tax and customs handling fees are covered by Aurekto — nothing extra to pay at delivery.
• United States — $89 all-in, free shipping with all US import duties prepaid by Aurekto (DDP) (charged as ₩128,000).

Upload your image at checkout, and we print and include it with your case. Production time for custom orders is confirmed with your order — contact us before ordering if timing matters. Your uploaded image is used only to produce your order and is permanently deleted within 30 days of delivery.

For sharp results, upload the highest-resolution image you have (300dpi at print size recommended). Print sharpness and color depend on your file and screen settings — see our Custom Order Guide before uploading.

You must own the rights to the image or have permission to use it. We may decline images that infringe copyright, portrait rights, or publicity rights, with a full refund.

Contact us within 7 days of delivery with photos. Misprints, print-surface damage on arrival, wrong image, or trimming errors are re-made free of charge or refunded in full.

Korea, Japan, the United States, Hong Kong, Singapore, Australia, New Zealand, Canada, and Taiwan.

In-stock orders dispatch within 3 business days; pre-order shipping begins August 10, 2026. After dispatch, US delivery takes 5–10 business days; Japan and Korea are typically faster. Other international destinations take 7–15 business days.

No — never, anywhere we ship. Every Aurekto order ships DDP (Delivered Duty Paid): all import duties, taxes, and customs handling fees are covered by Aurekto. The total you see at checkout is the total you pay.

If a customs charge is ever collected at delivery by mistake, contact us with the receipt and we will refund the full amount.

Standard items: within 7 days of delivery, unused and in original condition (return shipping for change of mind is paid by the customer). Defective or incorrect items: we cover everything — re-make, exchange, or refund, your choice. Custom items cannot be returned for change of mind once production begins. Full details in our Returns Policy.

Wipe with a soft dry cloth; keep away from prolonged moisture and direct heat. Apply a small amount of neutral leather cream once or twice a year if desired. Full guide on our Leather Care page.