Custom Order Guide

Custom Photocard Policy

  1. Cancellation: custom orders cannot be cancelled after production begins (see the Cancellation Policy).
  2. File quality: print quality depends on the uploaded file. Files below 300 dpi at print size, or blurred/low-resolution images, may print with reduced sharpness; this is not a defect. We will flag clearly unprintable files before production when possible, but final file responsibility rests with the customer.
  3. Color difference: on-screen colors and printed colors may differ due to display settings and print processes. Reasonable color variation is not a defect.
  4. Image retention & deletion: uploaded images are used solely for producing your order, are not used for marketing or shared with third parties, and are permanently deleted within 30 days of delivery confirmation.
  5. Rights & infringing images: you must hold, or have permission to use, all rights to uploaded images. We may refuse or cancel (with full refund) any order containing images we reasonably believe infringe copyright, portrait rights, or publicity rights, or that contain unlawful content. You agree to indemnify Aurekto against third-party claims arising from your uploaded images.
  6. Defect re-print standard: misprints, scratches on the printed surface at arrival, wrong image/orientation, or trimming errors beyond 2 mm are defects — reported within 7 days of receipt with photos, we re-make free of charge or refund in full.

Checkout consent

When you add a custom photocard to your order, you will be asked to confirm the following before checkout:

I confirm and agree: I own or am licensed to use the uploaded image(s); custom items cannot be cancelled after production begins; print sharpness and color depend on my file and screen settings; my images will be deleted within 30 days of delivery.