Refund policy

Returns & refunds

Standard items

You may request a return or exchange within 7 days of receipt for change of mind, provided the item is unused and in original condition with packaging. Return shipping for change of mind is paid by the customer.

Defective or incorrectly shipped items

Notify us within 7 days of receipt with photos. We cover all shipping costs and will re-make, exchange, or refund at your choice.

Natural leather characteristics (grain variation, minor tonal differences, softening over use) are not defects.

Custom photocard items

Change-of-mind returns are not accepted once production has begun, as disclosed and agreed at checkout. Defective printing will be re-made or refunded in full.

Duties and import taxes

All orders ship DDP (Delivered Duty Paid). Any duties, import taxes, and customs handling fees are paid by AUREKTO and are never deducted from your refund. If a customs charge is collected at delivery, send us the receipt and we will refund it in full.

Orders shipped to Japan

Returns for orders delivered in Japan are governed by our Japan return & refund policy (14-day return window; refund within 7 business days). See Returns & Exchanges.

Refunds

Refunds are issued to the original payment method within 3 business days of receiving and inspecting the returned item.

Questions: info@aurekto.com